1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, unworn, and in the same condition as when you received it.
- The product must be returned in its original packaging, including tags, accessories, manuals, or any included promotional items.
- You must initiate the return within 30 days of receiving your order.
- Certain items such as cosmetics, personal care items, clearance products, and intimate apparel may not be eligible for returns due to hygiene and safety reasons. Please refer to the product listing for specific details on return eligibility.
2. Non-Returnable Items
Some products cannot be returned, including but not limited to:
- Perishable goods (e.g., food items).
- Personalized or customized products.
- Gift cards.
- Digital downloads or software products.
- Sale or clearance items.
3. How to Initiate a Return
To start the return process, please follow these steps:
- Contact Us: Email our customer support at sahasicollection@gmail.com or call us at +923487956163 to request a return. Include your order number, the item you wish to return, and the reason for the return.
- Receive Return Authorization: Once we approve your return, you will receive a return authorization number and detailed instructions on how to send the product back to us.
- Shipping Your Return: You are responsible for the shipping costs of returning the item unless the return is due to our error (e.g., receiving a defective or incorrect item). We recommend using a trackable shipping method to ensure we receive your return safely. We are not responsible for items lost in transit.
4. Refund Policy
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If the item is approved, your refund will be processed as follows:
- Refund Method: Refunds will be issued to your original payment method (credit card, PayPal, etc.).
- Processing Time: Refunds are typically processed within 5-10 business days after we receive your return. Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.
- Shipping Fees: Original shipping fees are non-refundable, except in cases where the return is due to an error on our part (e.g., incorrect or defective item).
- Restocking Fee: In some cases, a restocking fee of 10% of the product’s price may be applied for returns that are not due to defective or incorrect items.
5. Damaged or Defective Items
We strive to ensure that every item arrives in perfect condition. However, if you receive an item that is damaged or defective, please follow these steps:
- Report the Issue: Contact us at [Insert Email] within 48 hours of receiving the damaged or defective item. Include your order number and photos of the damage or defect.
- Resolution: We will either send you a replacement item at no additional cost or issue a full refund, including shipping fees, once the damage or defect is verified.
6. Exchanges
If you would like to exchange a product for a different size, color, or variation, please follow the steps below:
- Request an Exchange: Contact us at sahasicollection@gmail.com within 30 days of receiving your order to request an exchange. Specify the item you want to exchange and the new item you would like.
- Availability: Exchanges are subject to product availability. If the desired item is not available, we will process a refund instead.
- Return Shipping for Exchange: You are responsible for the return shipping cost of the original item unless the exchange is due to an error on our part.
7. Late or Missing Refunds
If you haven’t received a refund within the stated processing time, please:
- Check your bank account or payment method.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Reach out to your bank, as there may be a delay in processing.
If you’ve done all of the above and still have not received your refund, please contact us at sahasicollection@gmail.com for further assistance.
8. Cancellations
If you wish to cancel your order, please contact us as soon as possible at sahasicollections@gmail.com or +923487956163. We can only cancel orders that have not yet been processed or shipped. If your order has already been shipped, you will need to follow the return process after receiving the item.
9. Return Address
Please send all authorized returns to the following address:
Sahasi’s Collection
shasicollection@gmail.com
+923487956163
10. Changes to Our Refund & Return Policy
We may update this Refund & Return Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about your rights regarding returns and refunds.
11. Contact Us
If you have any questions or concerns about this Refund & Return Policy, please contact us at:
Sahasi’s Collection
Email: sahasicollection@gmail.com
Phone:+923487956163